Any SaaS or Fintech company that wants to thrive in acquisition and growth has to have a strong marketing plan.
Identifying target audience and segmentation
Defining the target audience involves assessing demographics, psychographics, behaviours, and needs. Useful segmentation dimensions include:
- age
- income
- geography
- company size
- user persona
- shopping habits
Each resulting segment can be targeted with specific strategies.
Setting business goals
Well-defined objectives provide direction and alignment. Common examples include acquiring 2,000 customers in 12 months, achieving £500k of revenue in Year 1, and doubling monthly active users in 6 months. Objectives should be specific, measurable, achievable, relevant, and time-bound.
Defining key performance indicators (KPIs)
KPIs track progress on objectives. Common SaaS/Fintech KPIs include customer lifetime value, churn rate, customer acquisition cost, sales cycle length, and net promoter score. The right KPIs connect to overall success metrics like
- Growth
- Profitability
- Customer satisfaction